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All FAQs

What is One World Observatory?

Now open to the public, One World Observatory is at the top of the tallest building in the Western Hemisphere. The Observatory is located on the 100th, 101st and 102nd floors of One World Trade Center. One World Observatory offers views of New York City’s iconic sights, surrounding waters and skyline. The guest experience goes beyond the amazing view as Guests can explore the levels of the Observatory filled with innovation, inspiration and an incredible elevator ride to the top.

How do I purchase tickets?

You can purchase tickets online with your computer, smartphone or tablet. To purchase tickets by phone, call (844) 696-1776. There will be an additional service fee of $5 for processing ticket orders over the phone. Purchase by phone, 7 days a week, Monday through Sunday from 9:00am-5:00pm  You may also purchase tickets at the Box Office at One World Trade Center, 285 Fulton Street New York, New York 10007. The Box Office is located at the corner of West and Vesey Streets, inside the main Observatory entrance.

How do timed tickets work? What are timed tickets?

Your ticket is good for the time and date printed on the ticket. Just arrive at least 15 minutes prior to your entry time, no need to wait on line for entry to the building. You must have a ticket to visit the Observatory. We encourage you to purchase tickets online in advance.

What if I arrive later than my entry time?

Late arrivals will be accommodated based on capacity – you may be required to wait until the first possible open time slot. We strongly encourage you to arrive earlier than your scheduled time to avoid any delays.

How much do admission tickets cost?

Standard Admission starts at $34. For the most up-to-date prices and ticket types available, please click on the Buy Tickets button at the top of the page.

Prices include New York State tax. Guests must be at least 17 years of age or be accompanied by an adult at all times. Additional ticket packages and add-on experiences such as the One World Explorer and SEE FORVER™ Imaging are available for an additional fee.

Can I bring my kids to One World Observatory?

Yes, One World Observatory is great for kids and guests of all ages.The stunning city views and interactive exhibits are family-friendly and suitable for individuals of all ages.

Is One World Observatory accessible to guests with disabilities?

One World Observatory has an ongoing commitment to achieving the highest levels of satisfaction for all aspects of its guests’ visiting experiences.  As part of these efforts, One World Observatory is dedicated to offering a quality visiting experience to guests with disabilities that is full and equal to that provided to guests without disabilities.  To that end, One World Observatory – including its exhibits and amenities – are accessible to individuals with disabilities.  Guests requiring assistance (e.g., auxiliary aids or services), should contact our Guest Services office at (844) 696-1776 or Guest Services Desk, in advance of their visit.

Are strollers allowed?

Yes, strollers are allowed but you will be asked to remove your child and fold your stroller up for access to the elevators as well as the escalators within the experience.

Are pets allowed?

No animals will be permitted into or on the property of One World Observatory or West Plaza.  This policy is in effect at all times including when the facilities are not open to the public.  Exceptions to this policy are limited to:  (i) service animals and service animals in training; and (ii) police or other certified assistance animals will be permitted by a qualified handler on official business.

Can I bring my licensed firearm?

There are absolutely no firearms permitted.

For a full listing of our Observatory Guest Code of Conduct, please click here.

Can I take pictures?

Yes, we encourage all guests to take as many personal photos or video with hand held devices as they would like.

Are tripods or other professional equipment allowed?

DSLR cameras and flash pieces are permitted. However, any other professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment are not permitted within the Observatory or West Plaza without prior written approval from One World Observatory management. For an approval, Press or Media should contact the OWO Marketing Department at least 4 weeks in advance. OWO reserves the right to refuse any such request for any reason in OWO’s sole discretion.

Can I bring food or drinks?

No food or beverage may be brought into One World Observatory.

What forms of payment are accepted?

Cash, Credit Card (AMEX, Visa, Master Card, Discover), and Travelers Checks are all accepted forms of payment.

What is the refund policy? I never used my tickets.

There are no refunds or rain checks for your tickets – tickets must be used on the date/time listed on the ticket.

How do I get to One World Observatory?

For transportation and directions to One World Observatory, please click here. Use of public transportation is highly recommended to access lower Manhattan, given the minimal availability of on-street parking. One World Observatory does not provide parking.

What are the hours of operation?

9:00am until 8:00pm
(last ticket sold at 7:15pm)
Open seven (7) days a week

Venue box office opens daily at 8:30am.

Open seven (7) days a week

Calendar of Adjusted Hours
Date Hours Last Entry Holiday (if applicable)
November 23-26, 2016 9:00am – 10:00pm 9:15pm Thanksgiving
December 24, 2016 9:00am – 5:00pm 4:15pm Christmas Eve
December 25, 2016 11:00am – 10:00pm 9:15pm Christmas Day
December 26-30, 2016 9:00am – 10:00pm 9:15pm
December 31, 2016 9:00am – 8:00pm 7:15pm New Year’s Eve
January 1, 2017 9:00am – 8:00pm 7:15pm New Year’s Day

*Please check back for any changes in operating hours.

All tickets are timed ticket admission and online advance purchases are recommended for best availability. Please check online ticketing calendar for available timeslots and latest visiting hours. All Guests must have a ticket to enter.

We just showed up and would like to visit, but there are no tickets available. What can we do?

In addition to our timed tickets, OWO does have a limited number of upgrade ticket options. These options include immediate access and flex tickets. Please click here for a full listing of options

Where is the box office/entrance located for One World Observatory?

The Box office is located at: One World Trade Center, 285 Fulton Street, New York, New York 10007. The entrance to the Observatory is located on the West Plaza located alongside West Street at the Northwest corner of the World Trade Center site and is bordered by Vesey Street to the North.

How much time do I need to visit the Observatory?

You should allow approximately 45 minutes to 1-hour to complete your visit.

Can I just visit the restaurant?

No, our dining level is located on the 101st floor and can only be accessed by those Guests holding tickets to the Observatory.

Are there public restrooms at One World Observatory?

Restrooms are available for use throughout One World Observatory. They are located on the Horizon and Discovery Levels as well as in the exit lobby on the Welcome Level upon departure. Restrooms are for guests of OWO. For the closest public restroom, please visit Federal Hall on Wall Street, Wagner Park, or Battery Park.

Can I purchase a guided tour?

Yes, OWO offers a VIP guided tour option – for details and to book your tour you need to contact our Guest Services Desk at 212-602-4011.

Is my ticket good for a return visit to One World Observatory?

Exit/Re-entry into the One World Observatory is not permitted. Tickets are only valid for one-time admission.

Can I rent an audio tour?

OWO offers One World Explorer, an enhanced audio/visual experience in place of a traditional audio tour.

One World Explorer is a unique view-enhancing, iPad application offering virtual helicopter tours of New York’s most iconic sights. The spectacular view seen from the Observatory is brought up-close in an interactive, sight and sound experience where users simply scan the skyline and choose the sights they wish to explore.

For full details please click here.

How about a souvenir photo?

Yes, guests may have a souvenir photo taken of their experience. Our photo area is located on the 101st floor within the guest pathway.

Is there a security checkpoint?

Yes, all guests must submit to a security screening prior to entering the Observatory experience. Please click here to view our Guest Code of Conduct. For a listing of prohibited items, please click here.

Is there a gift shop at One World Observatory?

Yes, guests can visit the GALLERY at ONE WORLD, located on level 100, to view a varied collection of premium gift items for all ages. The Gallery offers uniquely designed products produced exclusively by and for One World Observatory. You may also shop on-line on our website by clicking here.

Is smoking permitted at One World Observatory?

No, smoking is not permitted anywhere within the Observatory including our outside West Plaza

I am uncomfortable in an elevator; can I use the stairs to go up and down?

No, unfortunately the stairs are not available, except in an emergency, for guest use. All guests must access the Observatory by elevator.

We are visiting prior to going to the airport; can we bring our luggage with us?

No, luggage is not allowed in the Observatory. Only bags/backpacks/packages no larger than 25” high x no more than 17” wide and no more than 9″ deep are permitted.  One World Observatory reserves the right to refuse entry to any article at our discretion.  We do not have lockers or storage capabilities for your personal items.   For a complete list of prohibited items, click here.

What is the appropriate age range for Guests visiting the One World Observatory?

One World Observatory is appropriate for Guests of all ages. The stunning city views and immersive experience is family-friendly and suitable for individuals of all ages.

Can I purchase tickets to One World Observatory for only my children?

To gain admission, Guests must be at least 17 years of age or be escorted by an adult. School groups may get more information on advance reservations by visiting our Groups page.

How can I purchase group tickets?

One World Observatory is now accepting advance reservations for Tour and Travel Professionals. Groups of 20 or more may be eligible for special group rates. For more information, please click here to visit the Groups Ticket Page.

Are dining and concessions available at One World Observatory?

One World Observatory offers access to curated eateries from casual café fare to seated fine-dining at ONE. Dining and café options will only be available for ticketed Guests of the Observatory. For more information on ONE at One World Observatory, please click here.

How do I make a reservation at ONE at One World Observatory?

For parties of up to six (6) Guests, you may book your own reservation through Open Table. Reservations may be made up to 30 days in advance.

For parties of seven (7) or more Guests, please contact us through our Reservations Form.

To learn more about ONE at One World Observatory, please click here.

Is One World Observatory able to host special or private events?

Yes, One World Observatory is a premiere host of special events. To inquire about special events at One World Observatory, please send an email to events@OneWorldObservatory.com.

Is One World Observatory part of the 9/11 Memorial and Museum?

One World Observatory is not affiliated with the Memorial and Museum. For information about the Memorial and Museum, please visit 911memorial.org.

I lost something, who do I contact?

You can come to our Guest Services Desk located on the Welcome Level under the escalator or you can call us at 212-602-4025 to check and see if we have your item. If the item you have misplaced has your contact information, we will contact you if we find it.

What if the day I plan to visit the Observatory there is zero visibility?

The One World Observatory experience is so much more than a view and includes access to the SKY POD elevators, CITY PULSE, SEE FOREVER(TM) Theater, SKY PORTAL, special exhibitions VOICES and FOUNDATIONS and ONE restaurants.

New York City does experience inconsistent weather conditions from time to time. However since weather conditions fluctuate and visibility can improve very quickly, we advise all of our guests to arrive for their ticketed time. OWO tickets are sold on a non-refundable basis. However upon request, on the rare occasion of zero visibility, and at the discretion of OWO, a voucher may be issued for each un-used ticket allowing for re-entry on another date and time within 14 days, subject to availability.