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Purchasing Tickets FAQS

What if the day I plan to visit the Observatory there is zero visibility?

The One World Observatory experience is so much more than a view and includes access to the SKY POD elevators, CITY PULSE, SEE FOREVER(TM) Theater, SKY PORTAL, special exhibitions VOICES and FOUNDATIONS and ONE restaurants.

New York City does experience inconsistent weather conditions from time to time. However since weather conditions fluctuate and visibility can improve very quickly, we advise all of our guests to arrive for their ticketed time. OWO tickets are sold on a non-refundable basis. However upon request, on the rare occasion of zero visibility, and at the discretion of OWO, a voucher may be issued for each un-used ticket allowing for re-entry on another date and time within 14 days, subject to availability.

Can I bring my kids to One World Observatory?

Yes, One World Observatory is great for kids and guests of all ages.The stunning city views and interactive exhibits are family-friendly and suitable for individuals of all ages.

Can I rent an audio tour?

OWO offers One World Explorer, an enhanced audio/visual experience in place of a traditional audio tour.

One World Explorer is a unique view-enhancing, iPad application offering virtual helicopter tours of New York’s most iconic sights. The spectacular view seen from the Observatory is brought up-close in an interactive, sight and sound experience where users simply scan the skyline and choose the sights they wish to explore.

For full details please click here.

How do I purchase tickets?

You can purchase tickets online with your computer, smartphone or tablet. To purchase tickets by phone, call (844) 696-1776. There will be an additional service fee of $5 for processing ticket orders over the phone. Purchase by phone, 7 days a week, Monday through Sunday from 9:00am-5:00pm  You may also purchase tickets at the Box Office at One World Trade Center, 285 Fulton Street New York, New York 10007. The Box Office is located at the corner of West and Vesey Streets, inside the main Observatory entrance.

How do timed tickets work? What are timed tickets?

Your ticket is good for the time and date printed on the ticket. Just arrive at least 15 minutes prior to your entry time, no need to wait on line for entry to the building. You must have a ticket to visit the Observatory. We encourage you to purchase tickets online in advance.

What if I arrive later than my entry time?

Late arrivals will be accommodated based on capacity – you may be required to wait until the first possible open time slot. We strongly encourage you to arrive earlier than your scheduled time to avoid any delays.

How much do admission tickets cost?

Standard Admission starts at $34. For the most up-to-date prices and ticket types available, please click on the Buy Tickets button at the top of the page.

Prices include New York State tax. Guests must be at least 17 years of age or be accompanied by an adult at all times. Additional ticket packages and add-on experiences such as the One World Explorer and SEE FORVER™ Imaging are available for an additional fee.

Can I purchase tickets to One World Observatory for only my children?

To gain admission, Guests must be at least 17 years of age or be escorted by an adult. School groups may get more information on advance reservations by visiting our Groups page.

Is One World Observatory accessible to guests with disabilities?

One World Observatory has an ongoing commitment to achieving the highest levels of satisfaction for all aspects of its guests’ visiting experiences.  As part of these efforts, One World Observatory is dedicated to offering a quality visiting experience to guests with disabilities that is full and equal to that provided to guests without disabilities.  To that end, One World Observatory – including its exhibits and amenities – are accessible to individuals with disabilities.  Guests requiring assistance (e.g., auxiliary aids or services), should contact our Guest Services office at (844) 696-1776 or Guest Services Desk, in advance of their visit.

Are strollers allowed?

Yes, strollers are allowed but you will be asked to remove your child and fold your stroller up for access to the elevators as well as the escalators within the experience.

Are pets allowed?

No animals will be permitted into or on the property of One World Observatory or West Plaza.  This policy is in effect at all times including when the facilities are not open to the public.  Exceptions to this policy are limited to:  (i) service animals and service animals in training; and (ii) police or other certified assistance animals will be permitted by a qualified handler on official business.

Can I bring my licensed firearm?

There are absolutely no firearms permitted.

For a full listing of our Observatory Guest Code of Conduct, please click here.

Can I take pictures?

Yes, we encourage all guests to take as many personal photos or video with hand held devices as they would like.

Are tripods or other professional equipment allowed?

DSLR cameras and flash pieces are permitted. However, any other professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment are not permitted within the Observatory or West Plaza without prior written approval from One World Observatory management. For an approval, Press or Media should contact the OWO Marketing Department at least 4 weeks in advance. OWO reserves the right to refuse any such request for any reason in OWO’s sole discretion.

Can I bring food or drinks?

No food or beverage may be brought into One World Observatory.

What forms of payment are accepted?

Cash, Credit Card (AMEX, Visa, Master Card, Discover), and Travelers Checks are all accepted forms of payment.

What is the refund policy? I never used my tickets.

There are no refunds or rain checks for your tickets – tickets must be used on the date/time listed on the ticket.