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Other FAQS

I lost something, who do I contact?

You can come to our Guest Services Desk located on the Welcome Level under the escalator or you can call us at 212-602-4025 to check and see if we have your item. If the item you have misplaced has your contact information, we will contact you if we find it.

I am uncomfortable in an elevator; can I use the stairs to go up and down?

No, unfortunately the stairs are not available, except in an emergency, for guest use. All guests must access the Observatory by elevator.

Is smoking permitted at One World Observatory?

No, smoking is not permitted anywhere within the Observatory including our outside West Plaza

Is there a gift shop at One World Observatory?

Yes, guests can visit the GALLERY at ONE WORLD, located on level 100, to view a varied collection of premium gift items for all ages. The Gallery offers uniquely designed products produced exclusively by and for One World Observatory. You may also shop on-line on our website by clicking here.

We are visiting prior to going to the airport; can we bring our luggage with us?

No, luggage is not allowed in the Observatory. Only bags/backpacks/packages no larger than 25” high x no more than 17” wide and no more than 9″ deep are permitted.  One World Observatory reserves the right to refuse entry to any article at our discretion.  We do not have lockers or storage capabilities for your personal items.   For a complete list of prohibited items, click here.

Is there a security checkpoint?

Yes, all guests must submit to a security screening prior to entering the Observatory experience. Please click here to view our Guest Code of Conduct. For a listing of prohibited items, please click here.

What are the hours of operation?

9:00am until 8:00pm
(last ticket sold at 7:15pm)
Open seven (7) days a week

Venue box office opens daily at 8:30am.

Open seven (7) days a week

Calendar of Adjusted Hours
Date Hours Last Entry Holiday (if applicable)
November 23-26, 2016 9:00am – 10:00pm 9:15pm Thanksgiving
December 24, 2016 9:00am – 5:00pm 4:15pm Christmas Eve
December 25, 2016 11:00am – 10:00pm 9:15pm Christmas Day
December 26-30, 2016 9:00am – 10:00pm 9:15pm
December 31, 2016 9:00am – 8:00pm 7:15pm New Year’s Eve
January 1, 2017 9:00am – 8:00pm 7:15pm New Year’s Day

*Please check back for any changes in operating hours.

All tickets are timed ticket admission and online advance purchases are recommended for best availability. Please check online ticketing calendar for available timeslots and latest visiting hours. All Guests must have a ticket to enter.

Can I bring food or drinks?

No food or beverage may be brought into One World Observatory.

Are tripods or other professional equipment allowed?

DSLR cameras and flash pieces are permitted. However, any other professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment are not permitted within the Observatory or West Plaza without prior written approval from One World Observatory management. For an approval, Press or Media should contact the OWO Marketing Department at least 4 weeks in advance. OWO reserves the right to refuse any such request for any reason in OWO’s sole discretion.

Can I take pictures?

Yes, we encourage all guests to take as many personal photos or video with hand held devices as they would like.

Can I bring my licensed firearm?

There are absolutely no firearms permitted.

For a full listing of our Observatory Guest Code of Conduct, please click here.

Are pets allowed?

No animals will be permitted into or on the property of One World Observatory or West Plaza.  This policy is in effect at all times including when the facilities are not open to the public.  Exceptions to this policy are limited to:  (i) service animals and service animals in training; and (ii) police or other certified assistance animals will be permitted by a qualified handler on official business.

Are strollers allowed?

Yes, strollers are allowed but you will be asked to remove your child and fold your stroller up for access to the elevators as well as the escalators within the experience.

What is One World Observatory?

Now open to the public, One World Observatory is at the top of the tallest building in the Western Hemisphere. The Observatory is located on the 100th, 101st and 102nd floors of One World Trade Center. One World Observatory offers views of New York City’s iconic sights, surrounding waters and skyline. The guest experience goes beyond the amazing view as Guests can explore the levels of the Observatory filled with innovation, inspiration and an incredible elevator ride to the top.

Are dining and concessions available at One World Observatory?

One World Observatory offers access to curated eateries from casual café fare to seated fine-dining at ONE. Dining and café options will only be available for ticketed Guests of the Observatory. For more information on ONE at One World Observatory, please click here.

Is One World Observatory able to host special or private events?

Yes, One World Observatory is a premiere host of special events. To inquire about special events at One World Observatory, please send an email to events@OneWorldObservatory.com.

Is One World Observatory part of the 9/11 Memorial and Museum?

One World Observatory is not affiliated with the Memorial and Museum. For information about the Memorial and Museum, please visit 911memorial.org.